This Privacy Policy explains how Egh Renovation ("we," "us," or "our") collects, uses, discloses, and protects the personal information of our clients, potential clients, employees, contractors, and other individuals ("you" or "your").
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, mailing address.
- Project Information: Details about your renovation project, including scope of work, budget, timeline, and preferences.
- Financial Information: Payment information (credit card details, bank account information), invoices, and payment history.
- Communication Records: Records of our communications with you, such as emails, phone calls, and text messages.
- Site Visit Information: Photographs and measurements taken during site visits.
- Employment Information: If you are an employee or contractor, we may collect information such as your resume, employment history, and contact information for references.
2. How We Collect Information
We collect personal information through various means, including:
- Directly from you: When you contact us for a quote, provide project details, make a payment, or interact with us through our website or social media channels.
- During site visits: We may collect information on your property.
- From third parties: We may obtain information from third-party sources, such as credit bureaus, background check services, and public records.
3. How We Use Your Information
We use your personal information for various purposes, including:
- Providing our services: To provide you with quotes, schedule appointments, perform renovations, and manage your project.
- Communicating with you: To respond to your inquiries, provide project updates, and send you important notices.
- Marketing and advertising: To send you marketing communications, such as newsletters, promotions, and special offers. You can opt-out of marketing communications at any time.
- Financial transactions: To process payments, issue invoices, and manage our accounts.
- Compliance with legal and regulatory requirements: To comply with applicable laws and regulations.
- Improving our services: To improve our services and develop new offerings.
4. Disclosure of Your Information
We may disclose your personal information to:
- Service providers: To third-party service providers who assist us in providing our services, such as subcontractors, suppliers, and payment processors.
- Professional advisors: To our legal, financial, and accounting advisors.
- Law enforcement and regulatory authorities: To comply with legal and regulatory requirements, such as court orders and subpoenas.
- Business partners: In connection with a merger, acquisition, or other corporate transaction.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or destruction. These measures include:
- Physical security measures: To protect our offices and equipment.
- Technical security measures: To protect our computer systems and networks from unauthorized access.
- Organizational security measures: To ensure that our employees and contractors are trained on our privacy and security policies.
6. Data Retention
We retain your personal information for as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights
You have the right to:
- Access your personal information: You can request access to the personal information we hold about you.
- Correct your personal information: You can request that we correct any inaccuracies in your personal information.
- Restrict the processing of your personal information: You can request that we restrict the processing of your personal information in certain circumstances.
- Object to the processing of your personal information: You can object to the processing of your personal information in certain circumstances.
- Withdraw your consent: You can withdraw your consent to the processing of your personal information at any time.